Question 1

Can a car insurance company direct you to specific repair shops?

Accepted Answer

Under California Insurance Code §758.5 an insurance company cannot require that an automobile be repaired at a specific repair shop.  However, an insurance company can recommend that an automobile be repaired at a specific repair shop under the following conditions outlined by law:

• The consumer specifically requests a recommendation from the insurance company to a repair shop.    
 • The consumer has been informed in writing of the right to select a repair shop of his or her choice.
 • If the consumer agrees to use the recommended repair shop, the insurance company must restore the damaged vehicle to its condition prior to the accident or loss with no additional cost other than as stated in the policy or as otherwise allowed by law.
 • If the company makes an oral recommendation to a repair shop, and it is accepted by the consumer, then the company must follow the oral recommendation with the prescribed written notice within five calendar days as specified by law.

If the vehicle is repaired in a shop chosen by the consumer, then the insurance company must pay the reasonable costs to repair the vehicle made in accordance with accepted trade standards for good and workmanlike automotive repairs.

• The insurance company is prohibited from limiting or discounting reasonable repair costs based on charges that would have occurred if the vehicle had been repaired at the company’s recommended repair shop. 
 • Also, the insurance company must stand behind the repairs of the recommended shop if the vehicle is not repaired properly.

Question 2

Are you certified to work on luxury vehicle brands such as Audi, BMW, and Benz?

Accepted Answer

Yes, 
We are a certified center for :

• Mercedes Benz
 • Audi
 • BMW
 • Land Rover
 • Alfa Romeo 
 • Ford
 • GM
 • Jaguar
 • Lexus

Ensuring that your vehicle receives the highest level of care and expertise.

Question 3

What types of collision repair services do you offer?

Accepted Answer

We offer a comprehensive range of collision repair services, including dent repair, frame straightening, paint matching, bumper repair, and more.

Question 4

Do you provide rental cars while my vehicle is being repaired?

Accepted Answer

Yes, we offer a rental car service to ensure that you have a reliable means of transportation while your vehicle is in our care.

Question 5

How long will the collision repair process take?

Accepted Answer

The duration of the repair process depends on the extent of the damage. Our team will provide you with an estimated timeline after assessing your vehicle.

Question 6

Do you use genuine parts for repairs?

Accepted Answer

Yes, we use only genuine parts and materials to ensure the integrity and performance of your vehicle.

Question 7

What insurance providers do you work with?

Accepted Answer

We collaborate with various insurance providers such as Geico, Liberty Mutual, Mercury, and others to simplify the claims process and guarantee a seamless experience for our clients.

Question 8

Can I schedule an appointment for an estimate?

Accepted Answer

Yes, you can schedule an appointment for a free estimate either by phone or through our website

Question 9

Will my vehicle be restored to its pre-accident condition after repairs?

Accepted Answer

Our goal is to restore your vehicle to its pre-accident condition, and we take great care to ensure that all repairs meet the highest standards

Question 10

What sets your collision center apart from others in the area?

Accepted Answer

We are a certified center for luxury vehicle brands, and our technicians are trained and certified to work on these prestigious vehicles. Additionally, we prioritize customer satisfaction and strive to make the repair process as seamless and stress-free as possible.

Question 11

How do I know if my vehicle is safe to drive after a collision?

Accepted Answer

Our technicians conduct thorough inspections to ensure that your vehicle is safe to drive before it is returned to you.

Question 12

Can you work with my insurance company directly?

Accepted Answer

Yes, we have experience working with insurance companies and can assist in handling the claims process on your behalf.

FAQ

If you need more information, you can view our services' page.

Any Questions?

If you had any other questions, don't hesitate to call us.

Address

8612 Darrby Ave, Northridge, CA, 91235

FAQ

If you need more information, you can view our services' page.

Any Questions? If you had any other questions, don't hesitate to call us.

Address

8612 Darrby Ave, Northridge, CA, 91235

Any Questions?

If you had any other questions, don't hesitate to call us.